Priority Plus Care is a Registered NDIS Provider Delivering Disability & Aged Care Services | ABN: 95 668 507 864
Welcome to the Priority Plus Care website.
These NDIS service agreement terms and conditions apply to all users of prioritypluscare.org.au and any associated webpages, online forms, or digital resources operated by Priority Plus Care, collectively referred to as the “Website”. By accessing, browsing, or using the Website, you agree to comply with and be bound by these terms.
These Terms govern your use of the Website and your relationship with Priority Plus Care in connection with that use. If you do not agree with these Terms, you must stop using the Website.
Your use of the Website is also subject to our Privacy Policy.
Priority Plus Care provides disability support, in-home assistance, personal care, community participation, home care and related support services across regional and metropolitan New South Wales.
Our services are designed to support people to live safely, independently and with dignity while remaining connected to their families, communities and personal goals. Where Priority Plus Care delivers NDIS-funded supports, those supports are provided in accordance with the requirements that apply to the relevant service, including the NDIS Code of Conduct and applicable Australian laws.
The availability, suitability, pricing, funding arrangements and conditions of individual services will be discussed and confirmed before services commence. Information displayed on the Website does not guarantee that a particular service will be available or suitable for every person.
The Website provides general information about:
The delivery of disability support, personal care, home assistance, community participation, respite or other services is governed by a separate written Service Agreement and any related schedules, support plans, service bookings, quotations, consent forms or other documents.
Where there is an inconsistency between these Website Terms and a signed Service Agreement, the signed Service Agreement will apply to the extent of that inconsistency. Submitting an enquiry or referral through the Website does not create a Service Agreement or require Priority Plus Care to accept or commence services.
These Terms apply to all people accessing or using the Website, including:
The delivery of disability support, personal care, home assistance, community participation, respite or other services is governed by a separate written Service Agreement and any related schedules, support plans, service bookings, quotations, consent forms or other documents.
Where there is an inconsistency between these Website Terms and a signed Service Agreement, the signed Service Agreement will apply to the extent of that inconsistency.
Submitting an enquiry or referral through the Website does not create a Service Agreement or require Priority Plus Care to accept or commence services.
Services are subject to:
Priority Plus Care may decline or postpone a referral where we reasonably determine that:
Where appropriate, we may suggest that the person or referring party contact another provider or relevant service.
Any prices, rates, travel charges, cancellation information or payment arrangements displayed or referred to on the Website are provided as general information only.
The actual fees and conditions applying to a participant or client will be set out in their:
Where NDIS pricing arrangements or price limits apply to a funded support, Priority Plus Care will apply the relevant requirements and will not charge above an applicable price limit.
The agreed price, travel arrangements, cancellation notice requirements and any permitted non-face-to-face or associated charges will be explained before services commence.
Cancellation or short-notice cancellation charges will only be applied where:
Pricing and funding rules may change from time to time. Any proposed changes affecting an existing service arrangement will be discussed with the participant or their authorised representative.
Information provided through the Website, including articles, service descriptions, downloadable resources, guides, blog posts and care-related information, is provided for general informational and educational purposes only.
Website content does not constitute:
You should not rely on the Website as a substitute for advice from an appropriately qualified professional.
You should seek advice from your general practitioner, specialist, allied health professional, legal adviser, financial adviser, support coordinator or other suitably qualified professional regarding your individual circumstances.
The Website is not an emergency or crisis response service.
In a medical or life-threatening emergency, call Triple Zero on 000.
You agree to use the Website lawfully and in accordance with these Terms.
You must not:
Priority Plus Care may restrict, suspend or block access to the Website where we reasonably believe misuse, unlawful activity or a security risk has occurred.
The Website may allow users to submit:
Submitting an online enquiry or referral:
You are responsible for ensuring that information submitted through the Website is accurate, complete and not misleading.
Priority Plus Care may contact the person making the enquiry, the prospective participant or an authorised representative to obtain additional information.
Where you submit information on behalf of another person, you confirm that:
This may include information submitted by a:
Priority Plus Care may request evidence of consent, guardianship, nomination, authority or other representative arrangements before relying on or acting upon information provided.
The Website may allow individuals to apply for employment, contractor opportunities, work placements or other roles with Priority Plus Care.
By submitting an application, you confirm that:
Priority Plus Care may request further information and may undertake appropriate checks, including:
Personal information submitted through an employment or contractor application will be handled in accordance with our Privacy Policy.
Unless otherwise stated, the Website and its original content are owned by or licensed to Priority Plus Care.
This includes:
You may view, download or print Website content for personal and non-commercial use only.
You must not, without prior written permission:
Nothing in these Terms transfers ownership of any intellectual property to a Website user.
Some photographs, graphics, logos, resources, software or other content displayed on the Website may be owned by third parties and used by Priority Plus Care under licence, permission or another lawful arrangement.
Third-party content remains the property of its respective owner and may be subject to separate terms of use.
You must not copy or use third-party content without the permission of the relevant rights holder
Priority Plus Care takes reasonable steps to ensure that information published on the Website is accurate, current and useful.
However, we do not guarantee that:
Website information may be changed, corrected, removed or updated without notice.
Users should contact Priority Plus Care directly to confirm current service availability, eligibility, pricing and operational information.
The Website may contain links to:
External links are provided for convenience and general information only.
Priority Plus Care does not control and does not guarantee the:
The inclusion of an external link does not necessarily mean that Priority Plus Care endorses the third party or its services.
Accessing an external website is at the user’s own risk and may be subject to separate terms and privacy policies.
Priority Plus Care takes reasonable steps to maintain the Website and protect it from unauthorised access, interference and misuse.
However, we do not guarantee that the Website will always be:
Access may be suspended or interrupted due to:
You are responsible for maintaining appropriate security, antivirus protection and backups when accessing online services.
Priority Plus Care may collect personal, health and sensitive information through:
Personal information is handled in accordance with our Privacy Policy and applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply.
Our Privacy Policy explains how we collect, use, disclose, store and protect personal information and how a person may request access to or correction of their information.
By submitting information through the Website, you acknowledge that information transmitted online may carry inherent security risks.
Priority Plus Care welcomes feedback and takes complaints seriously.
Feedback or complaints relating to our Website or services may be submitted using the contact details at the end of these Terms.
We aim to assess and respond to concerns:
Making a complaint will not adversely affect a person’s access to appropriate services.
A person may nominate a family member, advocate, representative or support person to assist them in making a complaint.
A person receiving NDIS-funded supports may contact the NDIS Quality and Safeguards Commission about the quality or safety of NDIS supports or services.
A complaint may be made directly to the Commission without first making a complaint to Priority Plus Care.
NDIS Quality and Safeguards Commission
Phone: 1800 035 544
TTY: 133 677
National Relay Service: Ask for 1800 035 544
Website: ndiscommission.gov.au
Nothing in these Terms limits a person’s right to contact:
The Website and its content are provided on an “as is” and “as available” basis.
To the maximum extent permitted by law, Priority Plus Care does not guarantee that the Website or its content will always be accurate, complete, current, uninterrupted, secure or suitable for a particular purpose.
To the maximum extent permitted by law, Priority Plus Care is not liable for loss or damage arising from:
This section applies only to the extent permitted by law.
Nothing in these Terms excludes, restricts or modifies any right, guarantee, condition, warranty or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.
To the extent permitted by law, you agree to indemnify Priority Plus Care against reasonable loss, damage, liability, cost or expense arising from:
This indemnity does not apply to the extent that the loss was caused or contributed to by Priority Plus Care’s negligence, unlawful conduct or breach of its legal obligations.
Priority Plus Care may, at any time and without prior notice:
Any material service arrangements already agreed with a participant or client remain subject to the applicable Service Agreement.
Priority Plus Care may update these Terms from time to time to reflect:
Updated Terms will be published on this page with a revised effective date or last-updated date.
Your continued use of the Website after updated Terms are published constitutes acceptance of the revised Terms.
Changes to these Website Terms do not automatically amend an existing signed Service Agreement.
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be read down or removed to the minimum extent necessary.
The remaining provisions will continue to operate.
If Priority Plus Care does not immediately enforce a right under these Terms, this does not mean that the right has been waived.
A waiver will only be effective where it is expressly provided in writing.
These Terms are governed by the laws of New South Wales, Australia.
You submit to the jurisdiction of the courts of New South Wales and any courts entitled to hear appeals from those courts.
For questions about these Terms, Website use, services, referrals, feedback or complaints, please contact:
Priority Plus Care
Regional Office: 141 Fitzroy St, Dubbo NSW 2830
Sydney Office: Building C104, 5 Fleet St, North Parramatta NSW 2151
Phone: (02) 5836 6637
Email: info@prioritypluscare.org.au
Website: prioritypluscare.org.au
