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Priority Plus Care is a Registered NDIS Provider Delivering Disability & Aged Care Services | ABN: 95 668 507 864

Privacy Policy

Priority Plus Care goes beyond basic NDIS support. We’re passionate about empowering individuals with disabilities to thrive. Our expert team helps you navigate the NDIS system, maximise your funding, and achieve your goals.

Priority Plus Care Disability Services is committe to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal I nformation.

We have adopt the Australian Privacy Principles (APPs) contain in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtain from the website of The Office of the Australian Information Commissioner at

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtain in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website https://prioritypluscare.org.au/,  from media and publications, from other publicly available sources, from cookies and third parties. We don’t guarantee website links or the policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely relate to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is define in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be use by us only:

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provide with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provide to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclose in a number of circumstances including the following:

Security of Personal Information

Your Personal Information is store in a manner that reasonably protects it from misuse and loss and unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtain, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be store in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Priority Plus Care will not charge any fee for your access request, however an administrative fee may apply for providing copies of your Personal Information where permit by law.

In order to protect your Personal Information, we may require identification from you before releasing the request information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

Priority Plus Care

Regional Office: 141 Fitzroy St. Dubbo, NSW 2830

Sydney Office: 5 Fleet St. North Parramatta, NSW 2151

Phone: (02) 5836 6637
Email: info@prioritypluscare.org.au